System Description

NICS has an established in-house IT department that manages its daily technological requirements. The company is running on a fully integrated and auditable technology system, suitable for debt collection in both the public and private sector. Our system can provide detailed reports to meet specifications and requirements of our clients.

All collections personnel will have individual fixed workstations linked to the following:

Integrated and auditable technology systems

A.  LEXIIR SYSTEM

  • Lexiir is a software program that is specifically written for managing and recovering of outstanding debt at the client’s premises.
  • It is written on up to date technology and is based on pre determined processes whereby the system helps with debt recovery with minimal manual intervention.
  • The system is automated in terms of mailing functions as well as managing exceptions in the process of debt collection.
  • It also provides the management with management tools to manage accounts being outsourced to external debt collectors.
  • NICS furthermore undertake to write all integration programs in order for Lexiir to communicate with the client’s financial system, as arrear balances and daily transactions are imported electronically into the system.
  • Any additional services that might be required from the system will also be added by NICS as part of the implementation. These functions include “cutting job cards” etc.
  • The system is supported by an ADSL connection and Lexiir in order to provide immediate assistance and training as required.

B.  LEXPRO SYSTEM

  • The Advanced Lexpro System is a tailor-made software that is supplied to over 1000 Attorneys and Debt Collection Agencies in  South Africa, London (UK), Namibia & Botswana.
  • The system is able to handle the electronic importing of files and data, as well as the export of detailed financial information, diarize all consultants’ actions and produce debtors’ status reports.
  • A complete Accounting system is linked to the Debt Collection system in which reports can be generated automatically, electronic payments loaded and receipts generated. The frequency of accounting payovers and reports can be customized to suite the client’s needs.
  • The database can handle unlimited numbers of files and records and is written in the C & C++ programming language. The software is fully compatible with Text & CSV file formats as generated in Microsoft Excel for purposes of importing of files and other information.
  • The packages run on Windows 98, 2000 and Windows XP and documents are drafted in Microsoft Word or OpenOffice.
  • The Advanced Debt Collection & Accounting package also complies with all the requirements of the Debt Collectors Act 114 of 1998 as well as the regulations proclaimed there under.

Electronic tracing enabled

The system is enabled to grant every consultant direct online access to conduct Electronic Tracing on debtors from the following databases:

  • (CPB and MLCB),
  • Cybertrade,
  • Experien,
  • XDS and
  • ITC.

Contact Centre System (Presence Technology)

Key Features:

  • Predictive, progressive, preview and power dialing modes.
  • Ability to optimize Predictive dialling based on time factor, application stage as well as algorithmic.
  • Flexible list management with the ability to add, remove and amend leads while a campaign is active.
  • Scheduled callback capability, either to a single agent or group of agents.
  • Call Blending of inbound and outbound calls to the same agent group.
  • Complete administration of the solution by the business user, allowing real-time adaptation to changing trends and requirements in a campaign.
  • Full monitoring and reporting tools.
  • Is able to manage e-mail, FAX and SMS channels..It enables “customers” to interact with the Contact Center via e-mail,
  • FAX or SMS, and allows these channels to be managed by the same agents that handle voice services. The system
  • automatically redirects messages using predefined context-specific criteria, which ensures that messages will be answered by the most appropriate agent in each case.
  • Fully integrated call recording system.

Key Benefits:

  • Dramatically increase the revenue generated by outbound campaigns.
  • Reduce operational expenditures by maximizing the utilization of existing resources to deliver greater returns through
  • the automation of tasks.
  • Leverage and open and scalable platform that grows with your changing needs.
  • Ensure regulatory compliance such as do not call lists, limitation of abandon rates and other governmental and union
  • regulations.
  • Recording system are used to rate calls and AQM on calls are done to asure that the quality of the call handeling are
  • managed.

Automate Workflows

Workflow automation provides the biggest increases in our collections productivity and efficiency. With our system solutions, collectors can handle more accounts, focus activity and expertise for the best collection return.

Our automated workflow systems help us to:

  • Maintain flexibility, so that we can quickly respond and adjust to any changes that affect collections environment-such as operational, strategic, market or regulatory changes.
  • Track costs to more accurately measure process and workflow improvements.
  • Prioritize workloads so that we can link accounts and collect at the client  level; prioritize contact channels, such as auto-dialer, email or SMS campaigns, etc.

Clear Performance Measures

  • Our Systems help us to effectively monitor resources so we can collect more with less. NICS success in collections depends on the same fundamental principles as success in account management – making an accurate, timely and relevant treatment decision while maintaining the valued client relationship and producing a profit.